Privacy Policy

Last updated: 14 September 2026

This Privacy Policy explains how ARL Service Request ("we", "our", "the app") collects, uses, and protects your information when you use our mobile application.

1. Information We Collect

• Personal information: name, email address, phone number, employee ID, designation, department, section and workplace.
• Authentication data: employee ID and password used to sign in to your account.
• Service request data: request descriptions, priority, and attachments (photos or documents) you submit.
• Usage data: in-app search queries and interactions.

2. How We Use Your Information

• To authenticate and manage your account.
• To create, process and track service requests.
• To notify you of request status updates.
• To improve the performance and experience of the app.

3. Data Storage and Security

• All data is transmitted securely over HTTPS.
• Data is stored on our secure servers and locally on your device.
• We do not sell, rent or trade your personal information.

4. Data Sharing

We do not share your personal data with third parties, except where required by law.

5. Account Deletion

You may request permanent deletion of your account and associated data at any time through the "Delete Account" option in the app, or by submitting a request via our account deletion form.

6. Your Rights

You have the right to access, correct, or delete your personal data. To exercise these rights, please contact us using the details below.

7. Contact Us

If you have any questions about this Privacy Policy, contact us at:

AKIJ Resource Limited
Email: it@akijresource.com

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.